The Administrative Assistant will be extremely knowledgeable about our company culture, and philosophy, and be knowledgeable in our AEA curriculum and STEAM exhibits. He or she will be responsible, along with other management personnel for conducting tours, communicating in an attractive and highly informative fashion, to gain enrollment from prospective families. In addition, the Administrative Enrollment Specialist will maintain ongoing communication with families not enrolled to ensure successful performance metrics and updated information in our tech platform. This position will also be responsible for some of the day to day administration of the school. Might perform advanced administrative duties that require knowledge of business practices and procedures. Relieves managers of some clerical and administrative duties.
Responsibilities:
-Works with Director to establish sales strategies and develop enrollment presentation materials
-Ensures all visitors and tour information is input into the AEA APP with all proper and accurate information
-Manages and schedules tour appointments in the AEA APP and updates accordingly
-Runs the tour data report (excel format) from the AEA APP to conduct follow up calls and emails on all previous tours
-Keeps the Director informed of any prospective families and enrollment changes
-Ensures there are enough enrollment packets ready for tours
-Showcases the school and classroom offerings and conducts tours of the center in absence of Director
-Ensures enough promotional materials are available for distribution to prospective families
-Provides exceptional customer service to current and prospective customers by greeting visitors/parents and monitoring visitor access; Ensures all visitors and tours are signed in appropriately
-Answers telephone and provides information to callers or routes call to appropriate individuals and places outgoing calls
-Demonstrates an awareness of cultural sensitivity in communicating and working with families
-Demonstrates an awareness of community resources for additional support for families
-Opens or Closes the school as needed if the Assistant Director or Director is not available to do so
-Community Involvement; helps to create partnerships within the community to create brand awareness
-Works to prevent injuries and accidents; follows all procedures related to injuries and accidents and works to ensure parents are notified and reports signed accordingly; Reports child injuries and hazards promptly to the Assistant Director or Academy Director
-Assists with data entry and various projects as assigned
-Files correspondence and other records
-Enters new family and child enrollment information into AEA APP and/or other administrative system
-Ensures allergy, shot, and physical information is entered into AEA APP and/or other administrative system
-Gives out applications to prospective employees (with directive from Management)
-Bathroom or lunch breaks for teachers as needed
-Responsible for the children’s files and follow up with families on any missing or expired items
-Review transportation binders ensuring all required forms and signatures are present
-Assists management in tracking of credentials and CPR/FA expiration dates, enters into AEA APP
-Helps organize and track teacher in-service hours binder (with directive from management)
-Responsible for daily cleaning duties which include sweeping, mopping, disposing of trash
-Performs other related duties as requested by a member of management and may be asked to work in classrooms when needed
Qualifications:
-Must meet state licensing requirements for this position
-Must meet all standards and requirements relating to background checks, fingerprinting, education and experience as set by the state and accreditation agent
-Florida Staff Credential (CDA) or state equivalent required
-High school diploma required
-Must have experience in a Preschool setting or in an administrative position.
-Must be able to communicate, both verbally and in writing, in the English language
-Must meet Company driving standards where applicable must be proficient in Microsoft office including, Microsoft Word, Excel, PowerPoint and Procare
-Must demonstrate an understanding of all current state and local regulation
-Must be able to move quickly, bend, stoop, climb ladders and lift/carry up to 50 pounds on a regular and continuing basis
-Able to stand for long periods of time (95% of shift)
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
- Signing bonus
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Saint Augustine, FL 32092: Relocate before starting work (Required)
Work Location: In person